Python Engineer - Global Servicing Technology

Job Description:

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The successful candidate for this role will be responsible for developing and implementing innovative scalable solutions on-premise and cloud. You will collaborate with multi-functional teams to design, develop, and deploy highly scalable and fault-tolerant services, applications, and models that drive innovation and enhance efficiency in customer servicing space. We are seeking a highly skilled and experienced Engineer I/II with expertise in Python, RDBMS/NoSQL, and GCP to join our team.

Responsibilities:

• Develop, host solutions on Google Cloud Platform- Google Cloud Storage, BigQuery, and Vertex AI and leveraging GCP services for specific feature implementations
• Design and develop applications using Python and/or Java.
• Plan, scope, size, architect, design, prototype, and engineer Genesys framework components
• CI/CD Implementation: Implement and manage Continuous Integration and Continuous Deployment (CI/CD) processes A problem solver, open to learning. Should have experience in troubleshooting, optimizing, solutioning, and keeping up with evolving technologies - as a leading member of the team
• Work closely with product managers and collaborators to understand business requirements and translate them into technical solutions.
• Collaborate with software engineers to integrate OOTB services into existing servicing applications and ensure scalability and reliability.
• Conduct code reviews.
• Stay abreast of industry standard methodologies and emerging trends in Python, Cloud, AI/ML
• Participate in multi-functional team meetings, brainstorming sessions, and knowledge sharing activities to cultivate innovation and continuous improvement.
• Working in Agile Environments: Experience with Agile methodologies and practices.
• CI/CD Implementation: Implement and manage Continuous Integration and Continuous Deployment (CI/CD) processes.

Qualifications & Skills:

• Degree or equivalent experience in Computer Science with 5+ years of experience
• Proficiency in programming languages such as Python, Java, and others.
• Proven track record of developing API, services, and ETL applications using Python
• Experience in developing, hosting solutions on Google Cloud Platform- Google Cloud Storage, BigQuery, and Vertex AI and using GCP services for specific feature implementations
• Experience using Google Speech-To-Text APIs, Sentiments, and dealing with different audio formats is a plus
• Demonstrated ability in designing and building Micro services-based architecture for Real-time pipelines
• Hands-on experience with Kafka
• Good knowledge and hands-on experience in RDBMS and NoSQL databases such as Oracle, MSSQL, PostgreSQL, MongoDB, Casandra
• Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferable
• Data Security and PII Awareness: Knowledge of data security practices and regulations, focusing on securely handling Personally Identifiable Information (PII).
• Experience in designing applications with emphasis on server procurement, installation, and integrating security aspects like encryption.
• Application Architecture Knowledge: Expertise in designing and structuring applications.
• Debugging Proficiency: Skilled in identifying and resolving software and system issues.
• Testing and Troubleshooting: Ability to test, solve, and debug data processes
• Skilled in working with Big Data platforms and Big Data lakes.
• Cloud Knowledge: Proficient in cloud computing technologies
• Banking Data Knowledge: Familiarity with banking data structures and requirements.
• Architecture design and modeling: should possess strong skills in designing and modeling sophisticated systems and architectures.
• Ability to create scalable, reliable, and efficient solutions that meet business requirements.
• Proficient with containerization and orchestration using Docker and Kubernetes.
• Continuous Learning: Commitment to staying updated with industry trends.
• Leadership and communication: lead teams and collaborate with partners, so strong leadership and communication skills are critical.
• Ability to optimally communicate technical concepts to both technical and non-technical audiences.
• Should have excellent problem-solving and analytical skills.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.