Senior IT Analyst

Job Responsibilities

Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation. Implement customer specified benchtop computing design and processes. Knowledge of Linux and some development skills. Value realization with core tools (Armis, Tanium, Eracent, etc.). Develop Software Asset Management process for lab applications. Develop Documentation for Lab Computing resource onboarding and internal processes.

• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers.
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs.
• Act as the technical support contact for instrument vendor.
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams.
• Provide technical support for new system validations and change management efforts.
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client.

Critical Skills

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
• A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs.
• Excellent analytical and problem-solving skills.
• Detail oriented and able to follow written documentation for task execution.
• Ability to multitask and support various groups of users.

Basic Qualifications

• Bachelor’s Degree with 5 plus years’ experience in lab IT or regulated IT environment and Python scripting, Linux and Windows support skills OR
• Associate degree with 8 plus years’ experience in lab IT or regulated IT environment and Python scripting, Linux and Windows support skills OR
• High School Diploma or equivalent with 10 plus years’ experience in lab IT or regulated IT environment and Python scripting, Linux and Windows support skills.

Preferred Qualifications

• Experience with scientific instrumentation.
• Experience in Life Science environment.
• Experience in a validated environment.
• Experience working in GxP, ISO, and FDA compliant facilities.

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.