Job Details

Jd

Visa: USC, GC, GC-EAD, H1B only

Skill: AWS Lex and Python developer

5+ years of hands-on experience in coding/development in Contact Center platform
2+ years of experience in Cloud enablement of Contact Center Solutions
Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs)
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc.
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage is a plus
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus

Design, Configure, Develop, and Support Conversational IVR's & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda using Python and NodeJS
Lead implementation of API/Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills